Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery charges depend on your delivery location, the products ordered, and the applicable delivery service. The exact delivery fee will be displayed during checkout before you confirm your order.
The payment methods available may vary depending on your country and the online retailer processing the order. Available payment options will be displayed at checkout before payment is completed.
1 TO 2 BUSSINESS DAY DEPENDING ON YOUR ADDRESS
Yes. Hennessy states that it is committed to protecting customers’ personal data. Payment information is transmitted to payment service providers and banks for the purpose of completing and securing transactions, while delivery information is shared with logistics providers only as necessary to fulfill orders.
After you place your order, you should receive an order confirmation. Your payment is processed, the order is prepared for fulfillment, and the products are then handed over to the relevant delivery or logistics provider. You will receive the applicable delivery information or tracking details where available.
Yes, an invoice or order receipt should be provided for your purchase. The exact method of receiving or accessing the invoice depends on the online shop or retailer processing your order.
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