Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges depend on your delivery location, the products ordered, and the applicable delivery service. The exact delivery fee will be displayed during checkout before you confirm your order.

Which payment methods are accepted in the Online Shop?

The payment methods available may vary depending on your country and the online retailer processing the order. Available payment options will be displayed at checkout before payment is completed.

How long will delivery take?

1 TO 2 BUSSINESS DAY DEPENDING ON YOUR ADDRESS

How secure is shopping in the Online Shop? Is my data protected?

Yes. Hennessy states that it is committed to protecting customers’ personal data. Payment information is transmitted to payment service providers and banks for the purpose of completing and securing transactions, while delivery information is shared with logistics providers only as necessary to fulfill orders. 

What exactly happens after ordering?

After you place your order, you should receive an order confirmation. Your payment is processed, the order is prepared for fulfillment, and the products are then handed over to the relevant delivery or logistics provider. You will receive the applicable delivery information or tracking details where available. 

Do I receive an invoice for my order?

Yes, an invoice or order receipt should be provided for your purchase. The exact method of receiving or accessing the invoice depends on the online shop or retailer processing your order.

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